Q: Help! I can't see the player!
A: Download and install the most recent FLASH PLAYER

Q: I'm on AOL and I only see a black box with a spinning circle!
A: Upgrade to the most recent version of AOL browser here.

Q: I clicked the download arrow but nothing happened!
A: You may have a pop-up blocker enabled. Press CONTROL to allow the download.

Q: I clicked the download arrow and got an ACTION CANCELED page!
A: If you are using IE 6, you must press & hold the CONTROL key to allow the download.

Q: I see a box that says DOWNLOAD THIS VIDEO. What's that?
A: A "DOWNLOAD THIS VIDEO" message may appear when you are trying to download an audio clip. This is a function of RealPlayer and should be ignored. You can disable the “Download this Video” button from your Internet Explorer or Firefox browser in RealPlayer Preferences.